After Sales Service

Our Commitment to You

Exceptional service does not end when your panels are on the roof. At DMS Energy, we believe the years following your installation are the most important. A solar system is a twenty-year investment that requires a long-term partner to ensure it delivers the savings you were promised. We provide the ongoing technical support and professional care needed to turn a good system into a great investment.

Real Local Support

We are not a faceless mainland corporation or a sales-only outfit. Based in Spreyton, our team lives and works in the same conditions as our customers.

When you call us, you are speaking to local experts who understand the North West climate and the specific needs of Tasmanian homeowners.

Whether you are in Devonport or the surrounding rural areas, you have the security of knowing that expert help is just a short drive away.

Future Proof Your Home

Your energy needs will change as your family or business grows. Our after sales relationship is designed to help you navigate the next steps of your energy journey.

Battery Ready Upgrades: Assessing your current setup for future storage.
EV Charging: Integrating electric vehicle charging into your existing solar.
System Expansion: Adding capacity to meet increasing power demands.
Technology Briefings: Helping you master your monitoring apps to better manage your loads.

Repair and Maintenance

If your system is underperforming or showing a fault, our qualified technicians are ready to restore your generation.

We service both DMS Energy customers and those who have been left stranded by other installers.

Comprehensive Health Checks: To identify why your bills are higher than expected.
Fault Diagnosis: Fast identification of inverter errors and performance drops.
Warranty Management: Professional handling of manufacturer claims to save you the hassle.
Cleaning and Protection: Removing coastal salt spray and installing bird proofing to protect your panels.